Short Description: Focus on providing an amazing customer experience to all our customers for our core product Vera, starting with the onboarding experience. Ensure customer satisfaction and success through effective communication, support, and problem-solving.

Introduction to Company:

Music Health is dedicated to transforming mental and physical well-being through AI-driven music-based experiences. Our core technology, Precision Music™, leverages our proprietary Ai MuVibeDNA to create personalized interventions that support better mental health.

Description of Role:

Key Responsibilities:

• Guide customers through the onboarding process, ensuring a smooth and positive experience.

• Provide exceptional support to customers, addressing inquiries and resolving issues promptly.

• Proactively reach out to customers to ensure they are making the most of our products and services.

• Collaborate with cross-functional teams to communicate customer feedback and improve the overall customer experience.

• Develop and maintain comprehensive knowledge of our products to effectively assist customers.

• Identify opportunities for upselling and cross-selling to enhance customer value.

• Track and report on customer success metrics, using data to drive improvements.

Qualifications:

• Junior to Mid level with at least 3 years of proven experience in customer success or a related field.

• Demonstrable track record of providing excellent customer service and support.

• Strong communication and interpersonal skills, with the ability to build positive relationships with customers.

• Excellent problem-solving skills and a proactive approach to addressing challenges.

• Ability to work collaboratively with cross-functional teams.

• Strong organizational skills and attention to detail.

• Experience with customer success tools and platforms is a plus.

Company Culture:

We have a policy of radical candor, no jerks, and plenty of empathy and collaboration.